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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Prepare for elicitation
   • Define the specific activities and the planned dates for a particular elicitation activity
   • Build a detailed schedule
   • Communicate the plan to affected parties
2. Conduct elicitation activity
   • Conduct elicitation activity
   • Monitor captured requirements against business objectives to prevent scope creep
   • Capture and document requirements attributes
   • Update process metrics as the basis for future planning
3. Document elicitation results
   • Record elicitation outcomes in the appropriate form
   • Present elicitation outcomes to stakeholders and obtain agreement
4. Confirm elicitation results
   • Review the documented outputs with the stakeholders
   • Confirm that own understanding reflects stakeholder intentions and preferences

Performance Evidence

Evidence of the ability to:

construct and implement requirements for elicitation activities

select and apply elicitation techniques that are appropriate to the situation

document requirements and obtain stakeholder sign-off.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain conflict resolution and issue management techniques

provide an overview of negotiation and consensus strategies

summarise techniques to elicit and manage the gathering of requirements

formulate risk management strategies with regard to requirements gathering, staff management and proposed systems

outline scope management and change control processes

describe version control and configuration management approaches.

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